Privacy policy

Clínica Wohllk SpA, RUT 77.666.042-6, with address at La Concepción 81, office 214, Providencia, Santiago, is responsible for the personal data you provide on clinicawohllk.cl. We see our patients at Cerro el Plomo 5931, office 1814, Las Condes. For any question about your data, write to us at contacto@clinicawohllk.cl.

When you book an appointment on the site, we ask for:

• Name, email and phone number.

• The treatment you choose, the date and time of your appointment, and the payment status.

We do not ask for or store clinical records, diagnoses or medical history on the site. Your clinical record is kept at the clinic, in accordance with Law 20.584 on patients' rights and duties.

Because the treatment you choose may suggest something about your health, we handle it with the same care as sensitive data: we use it only for your appointment and do not share it for commercial purposes.

• To book, confirm, remind you of and, if you ask, change or cancel your appointment.

• To process the payment and issue the receipt.

• To contact you if there is a change to your appointment.

• If you authorize it, to let you know when a follow-up or a new session of your treatment is due.

We do not sell or rent your data. We do not use it for third-party advertising.

• For your appointment and its payment: because it is necessary to provide the service you requested.

• To keep payment records: because tax law requires us to.

• For follow-up reminders: only with your consent, which you give by ticking a box when booking. You can withdraw it at any time, with the "unsubscribe" link in each email or by writing to us, at no cost and without affecting your appointments.

Only with providers who help us run the site, who act on our behalf, follow our instructions and must keep it confidential:

• Payment: today, when you book, you pay by bank transfer to the clinic's account the amount the booking page shows you; if there is a balance, you pay it at the clinic by card or transfer. To confirm your transfer we keep the reference and the receipt you upload, which show your name, your bank and the amount. If you pay by card at the clinic, the clinic's payment terminal processes it, and we do not store your card details. When we activate online payment, Transbank (Webpay Plus) will process it: you will enter your card details directly on Transbank, and we will not see or store them. On that day we will update this policy.

• GitHub (GitHub Pages), which hosts the site's pages.

• Cloudflare, which manages the domain and hosts the database and the booking system.

• Resend, which sends the confirmation, reminder and notice emails.

• Vibrando con el Código SpA, which develops and maintains the site.

• Anthropic, which processes the virtual assistant's messages to generate the replies (see "Virtual assistant").

• WhatsApp is a Meta service, subject to its own terms.

We may also hand over data to an authority when the law or a court requires it.

Some of these providers store or process data on servers outside Chile, for example in the United States and Brazil. We only work with providers that commit by contract to protecting it with an adequate level of security.

• Your appointment data, while you are a patient and up to 2 years after your last appointment, for your appointment history and follow-up reminders.

• Payment records, transfer receipts and tax receipts, for 6 years, as required by tax law.

• The requests you send us to exercise your rights and our replies, for 4 years from the date we reply, so we can show that we handled them.

• We keep encrypted backups of our records for a maximum of 35 days. If you ask us to delete your data, it is deleted from the system immediately and disappears from the backups when they are renewed, within 35 days at most.

• If you withdraw your consent for notices, we stop sending them immediately.

Once those periods have passed, we delete or anonymize the data.

We use an encrypted connection (HTTPS), access restricted to the staff who need it, and providers with recognized security standards. If an incident puts your data at risk, we will notify you and, when the law requires it, the authority.

You can ask us at any time for:

• Access: to know what data of yours we hold and what we use it for.

• Rectification: to correct inaccurate or incomplete data.

• Erasure: to have us delete your data, except what the law requires us to keep.

• Objection: to have us stop using it for a specific purpose, such as check-up reminders.

• Portability: to receive your data in a commonly used electronic format.

• Restriction: to have us temporarily suspend its use while we review your request.

Write to us at contacto@clinicawohllk.cl with your name and what you are asking for. We may ask you for one piece of information to confirm your identity. We acknowledge receipt and reply in writing, at no cost, within 30 calendar days (extendable once for another 30, with notice). If you are not satisfied, from December 1, 2026 you can file a complaint with the Agencia de Protección de Datos Personales.

If the appointment is for a person under 18, it is booked by their mother, father or guardian, who provides the data on their behalf.

The site does not use third-party or advertising cookies. To find out which channels bring us patients, when you arrive from another site or an ad, your browser stores for 90 days where you came from (for example, Instagram, Google or the name of a campaign). It does not store your name or any other data about you. If you book, that source is saved with your appointment and we use it only to measure which channels work, never to send you advertising or to share it with social networks or advertisers. We do this based on our legitimate interest in knowing the results of our outreach, and you can object by writing to us. To delete it from your browser, just clear the site's data.

If we later add measurement tools (such as Google Analytics or Microsoft Clarity), we will state it here and ask for your consent before turning them on.

Our chat, on this site and on WhatsApp, is handled by a virtual assistant powered by artificial intelligence. We tell you at the start of the conversation, and you can ask to speak with a person at the clinic at any time. The assistant answers questions about the clinic, prices and available appointments. It does not give diagnoses or health instructions, and it does not decide anything about you: you confirm appointments yourself and everything else is handled by a person at the clinic.

What we use: what you write. We ask that you do not describe symptoms or send photos through the chat; if you send them, only our team sees them, not the assistant. What you share in the chat does not go into your clinical record.

Purpose and legal basis: to answer your inquiry and help you book, which is what you asked for when you wrote to us. If you share something about your health, we use it only to care for you, with the safeguards required by law.

Who processes your messages: Anthropic (United States) processes the messages to generate the replies. Conversations are stored on the server of Vibrando con el Código, the studio that runs our site, in Brazil, and at Cloudflare (United States). All of them act on our behalf, under contracts that protect your data, and they do not use your messages to train their models.

How long: we keep the conversation for 12 months from your last message and then delete it.

Your rights: you can ask us to show, correct or delete your conversation, or object to this use, by writing to contacto@clinicawohllk.cl. We reply within 30 days.

If we change this policy, we will publish the new version on this page with its date. If the change is important, we will let you know by email.